Energy bills: priority services and supplier support

What this support is about

Energy suppliers provide additional support for some customers in vulnerable circumstances.

What to check

Check Priority Services Register eligibility and any supplier-specific hardship arrangements.

Practical next steps

Contact the supplier, explain relevant needs and ask about a manageable repayment plan.

Important: This independent guide is general information, not a benefit entitlement decision. The provider’s rules and application process take precedence.